Enable and View Advanced Diagnostics

The Advanced Diagnostics feature provides API Monitoring customers with real-time network troubleshooting tools directly in the response view. When enabled, a new Diagnostics tab appears in the Results section, offering tools to identify and resolve connectivity issues quickly.

Advanced Diagnostics require a qualifying plan. Check your plan or contact Sales to get started.

How to Enable Advanced Diagnostics

To enable Advanced Diagnostics:

  1. Navigate to an API Monitoring test.

  2. In the test Editor, expand the Test Settings drop-down.

  3. Select Behaviors.

  4. Enable the toggle for Advanced Diagnostics. The default setting is OFF.

View Advanced Diagnostics

To view Advanced Diagnostics:

  1. Navigate to an API Monitoring test.

  2. In Results, find the test run you wish to diagnose and select View result.

  3. Expand the request to analyze and select Diagnostics.

Understand Advanced Diagnostics

Advanced Diagnostics provides a suite of tools designed to pinpoint network problems efficiently:

  • Ping: Sends ICMP packets to check if the target host is reachable and measures latency

    Use this tool to confirm basic connectivity and highlight latency issues that may indicate congestion or distance-related delays.

  • Netcat: Tests TCP/UDP connectivity to specific ports

    Use this tool to verify if required ports (for example, 443 for HTTPS) are open and detects firewall or security restrictions.

  • Dig: Performs DNS lookups to resolve domain names

    Use this tool to confirm DNS resolution, identify misconfigured records, and troubleshoot DNS-related delays.

  • Traceroute: Maps the network path from source to destination, showing each hop and its latency

    Use this tool to pinpoints where slowness or packet loss occurs and to diagnose routing or ISP-level issues.

These tools help teams troubleshoot performance bottlenecks and connectivity failures in real time without relying on external utilities.