How to Open a Support Ticket
As a user of BlazeMeter, you may encounter questions or issues that require assistance from our support team. BlazeMeter provides multiple ways to get in touch with our support professionals and receive the help you need:
- Ensure your test can run locally, for example, through a local Taurus or JMeter installation.
- If your test works locally but fails on BlazeMeter, or if it fails to start or hangs indefinitely, search the Support knowledgebase before opening a ticket.
- For problems with Taurus, jMeter, or jMeter Plugins, contact their community forums.
Open a Support Ticket
By submitting a ticket through the support portal, you can provide a detailed description of your issue or question.
Alternatively, if you're referring to a specific test, report, or session, it's best to open the ticket from within BlazeMeter while viewing that page. The full URL is then automatically included in the ticket.
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In BlazeMeter, click the Help Center tab on the
right-hand side of the screen.
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Click the Support Tickets button.
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Enter the Subject and a Description
of your issue.
- Click Continue to view the top Knowledge Base
articles which you might find helpful regarding your query.
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Either click Continue to send the ticket.
Or click This resolved my issue to cancel.
Support will receive the URL of the BlazeMeter page you were on when opening this ticket. Your name and email address are automatically included.
You can follow up on your ticket status from here: https://portal.perforce.com/s/contactsupport
Email BlazeMeter Support
If you cannot log on to the support portal or BlazeMeter, send an email to support-blazemeter@perforce.com.
Describe your query or issue in detail. Make sure to include relevant information such as your account details, project information, test or report URL, screenshots, and any error messages you have encountered.
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For a specific BlazeMeter test, include the Test URL or Report URL.
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For a specific API Monitoring Test, include an API Monitoring test result.
To ensure the best quality of service, open support tickets using the email address that is associated with the BlazeMeter account that experienced the issue, if possible. This will allow us to see vital information associated with your account that can speed up the time to resolution for your issue.