How to Open a Support Ticket

As a user of BlazeMeter, you may encounter questions or issues that require assistance from our support team. BlazeMeter provides multiple ways to get in touch with our support professionals and receive the help you need:

Before opening a support ticket about a test:
  • Ensure your test can run locally, for example, through a local Taurus or JMeter installation.
  • If your test works locally but fails on BlazeMeter, or if it fails to start or hangs indefinitely, search the Support knowledgebase before opening a ticket.
  • For problems with Taurus, jMeter, or jMeter Plugins, contact their community forums.

Open a Support Ticket

By submitting a ticket through the support portal, you can provide a detailed description of your issue or question.

Alternatively, if you're referring to a specific test, report, or session, it's best to open the ticket from within BlazeMeter while viewing that page. The full URL is then automatically included in the ticket.

  1. In BlazeMeter, click the Help Center tab on the right-hand side of the screen.
    Help Center button
  2. Click the Support Tickets button.
    Support Tickets button
  3. Enter the Subject and a Description of your issue.
  4. Click Continue to view the top Knowledge Base articles which you might find helpful regarding your query.

  5. Either click Continue to send the ticket.
    Or click This resolved my issue to cancel.

Support will receive the URL of the BlazeMeter page you were on when opening this ticket. Your name and email address are automatically included.

BlazeMeter support hours are 6 AM - 5 PM PST, Monday - Friday. If you open your ticket outside of these hours, then we will get to it at the first opportunity.

You can follow up on your ticket status from here: https://portal.perforce.com/s/contactsupport

Email BlazeMeter Support

If you cannot log on to the support portal or BlazeMeter, send an email to support-blazemeter@perforce.com.

Describe your query or issue in detail. Make sure to include relevant information such as your account details, project information, test or report URL, screenshots, and any error messages you have encountered.

To ensure the best quality of service, open support tickets using the email address that is associated with the BlazeMeter account that experienced the issue, if possible. This will allow us to see vital information associated with your account that can speed up the time to resolution for your issue.

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