Cancel a subscription

Canceling a paid subscription reverts your account back to the Free tier after the end of the billing cycle. Canceling the current subscription is also a prerequisite to downgrade a subscription.

To delete a free account, open a support ticket.

Follow these steps:

  1. Log in to BlazeMeter as account admin.
  2. Click the Cog icon at the top right of the BlazeMeter UI to open the Settings.
  3. In the Account section, click Billing.

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  4. In Billing, scroll all the way down to the end of the billing history panel. Click Cancel subscription at the bottom left corner of the page.

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The remainder of the plan

After canceling your subscription, you will still be able to use your plan until the end of your current billing cycle.
Example: If you are billed on the 20th of every month and you cancel on March 10th, you can still use your plan until March 20th.

Canceling your subscription will void any unused test credits at the end of the subscription term.

Canceling your subscription does not delete your data. Automatic cleanup based on your data retention plan removes only old test results; it does not remove scripts or CSV files. To delete all data, open a support ticket to request an account wipe; this also deletes the account. Retention is based on your plan and is the same for digital and enterprise subscriptions.

Confirm cancellation

You can verify that your plan has been canceled. Review the Payment method section in the Billing page.
If there is no message for "NEXT PAYMENT DUE" next to your credit card information, this means that you have successfully canceled your subscription.

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Annual subscription cancellation fee

We don't believe in fees. If you cancel an annual plan before the end of the contract period, you do not need to pay a cancellation fee. You cancel and your subscription won't renew.