Canceling a Subscription

Prerequisites:
To cancel a paid subscription, log in to BlazeMeter.

To delete a free account, please open a Support ticket.

Follow these steps:

  1. Click the Cog icon at the top right of the BlazeMeter UI to open the Settings.
  2. In the Account section, click Billing.

    subscription02.png

  3. In Billing, scroll all the way down to the end of the billing history panel. Click Cancel Subscription at the bottom left corner of the page.

    cancel-subscription.png

The Remainder of the Plan

After canceling your subscription, you will still be able to use your plan until the end of your current billing cycle.
Example: If you are billed on the 20th of every month and you cancel on March 10th, you can still use your plan until March 20th.

Canceling your subscription will void any unused test credits at the end of the subscription term.

Once your account is canceled and after the billing period has ended (e.g. the end of the month), all data and reports are removed from storage. If you do not want the data to be removed, please contact support-blazemeter@perforce.com and inform us not to remove the data. Be sure to include your username.

Confirm Cancellation

You can verify that your plan has been canceled. Review the Payment Method section in the Billing page.
If there is no message for "NEXT PAYMENT DUE" next to your Credit Card information, this means that you have successfully canceled your subscription.

subscription05.png

Annual Subscription Cancellation Fee

We don't believe in Fees. Please note that if you cancel an annual plan before the end of the contract period, you will NOT need to pay a cancellation fee. You can just cancel and your subscription won't renew.